Redbean

Privacy Policy

Effective date: May 1, 2026

Tinai Pte. Ltd. (“Tinai,” “Redbean,” “we,” “us,” or “our”) provides the Redbean mobile application, website, and related services (collectively, “Redbean” or the “Service”).

This Privacy Policy explains what information we collect, how we use it, how we share it, how long we keep it, and the choices you have.

1. Information We Collect

Depending on how you use Redbean, we may collect the following categories of information.

Account Information

We may collect information used to create, identify, authenticate, and manage your account, such as:

  • email address;
  • username or display name;
  • user ID;
  • login provider information;
  • authentication information;
  • account settings and preferences.

User Content

Redbean lets users create, upload, generate, save, and interact with characters, worlds, and other creative content. We may collect and process content you provide or create in the Service, including:

  • uploaded photos, drawings, sketches, or images;
  • character names, character descriptions, prompts, and profile details;
  • generated characters, sprites, game assets, rooms, towns, NPCs, stories, quests, dialogue, and other generated content;
  • gameplay activity, in-app choices, chat messages, and interactions with AI characters or NPCs;
  • content you choose to publish, share, or make public.

Photos, Camera, and Media

If you choose to upload an image, take a photo, or grant access to your device’s photo library or camera, we collect and process the images you select or create for the purpose of providing Redbean features.

We do not access your photos or camera unless you grant permission or choose to provide media through the app.

Purchases and Subscriptions

If you purchase a subscription or other digital product, your payment is processed by Apple App Store, Google Play, or another authorized payment provider. We do not receive your full payment card details.

We may receive and process purchase-related information, such as:

  • product ID;
  • subscription status;
  • purchase date;
  • renewal status;
  • transaction identifiers;
  • purchase history;
  • entitlement status;
  • refund or cancellation status.

Usage and Analytics Data

We may collect information about how you use Redbean, such as:

  • app launches;
  • screens viewed;
  • buttons tapped;
  • onboarding progress;
  • feature usage;
  • generation events;
  • subscription and paywall interactions;
  • session activity;
  • referring source or campaign information;
  • other actions taken in the app.

Device, Log, and Diagnostic Data

We may collect technical information to operate, secure, debug, and improve Redbean, such as:

  • device model;
  • operating system version;
  • app version;
  • IP address;
  • approximate location inferred from IP address, such as country or region;
  • device identifiers or installation identifiers;
  • crash logs;
  • performance data;
  • error logs;
  • diagnostic information;
  • date and time of activity.

Notifications

If you enable push notifications, we may collect and use push notification tokens and notification preferences to send app-related notifications, such as generation completion notices, product updates, reminders, and service messages.

You can disable push notifications in your device settings.

Support Communications

If you contact us, we may collect your email address, message content, attachments, and other information needed to respond to your request.

2. How We Use Information

We use information to:

  • provide, operate, maintain, and improve Redbean;
  • create, generate, save, and display characters, worlds, assets, stories, and other content;
  • process image, text, and other AI generation requests;
  • personalize your experience;
  • manage accounts, authentication, subscriptions, credits, and entitlements;
  • process customer support requests;
  • analyze app usage and improve product performance;
  • detect, prevent, investigate, and address fraud, abuse, security incidents, bugs, and technical issues;
  • send service-related messages, notifications, and updates;
  • enforce our Terms of Use and community rules;
  • comply with legal, regulatory, tax, accounting, app store, and platform requirements.

3. AI Processing and Generated Content

Redbean uses AI and cloud-based services to help generate characters, assets, worlds, dialogue, stories, and other content.

When you submit photos, drawings, prompts, character details, chat messages, or other content for AI-powered features, that content may be processed by our systems and service providers to provide the requested feature, improve reliability and safety, prevent abuse, and operate Redbean.

AI-generated content may be reviewed or processed by automated systems, and in limited cases by authorized personnel or service providers, for safety, abuse prevention, debugging, support, or legal compliance.

4. Public and Shared Content

Some Redbean features may allow you to publish, share, or make characters, worlds, profiles, or other creations public.

If you choose to make content public:

  • it may be visible to other users or anyone on the internet;
  • it may be indexed by search engines;
  • it may be shared by other users;
  • copies may remain in search engine caches, screenshots, archives, or third-party services even after you delete or unpublish it from Redbean.

Do not publish content that you do not want others to see, save, or share.

5. How We Share Information

We may share information with service providers and partners that help us operate Redbean. These may include providers for:

  • cloud hosting and storage;
  • database and infrastructure services;
  • AI generation and image processing;
  • analytics and product measurement;
  • crash reporting and performance monitoring;
  • authentication;
  • subscription and entitlement management;
  • payment platform integrations;
  • push notifications;
  • content moderation and safety;
  • customer support;
  • security, fraud prevention, and abuse detection.

These service providers may access information only as needed to provide services to us and are expected to protect it appropriately.

We may also share information:

  • when you choose to publish, share, or make content public;
  • with app stores or payment providers to process purchases, subscriptions, refunds, and entitlements;
  • to comply with applicable law, regulation, legal process, or government request;
  • to protect the rights, safety, and property of Tinai, our users, or others;
  • to investigate or prevent fraud, abuse, security issues, or violations of our Terms;
  • in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

6. Third-Party Services

Redbean may contain links to third-party websites, communities, platforms, or services, such as Discord, social platforms, app stores, or payment providers. We are not responsible for the privacy practices of third-party services.

Your use of third-party services is governed by their own terms and privacy policies.

7. Advertising and Tracking

We do not sell your personal information.

We may use analytics, attribution, or marketing measurement tools to understand how users find and use Redbean. If we use technologies that require consent under applicable law or platform rules, we will request permission where required.

8. Data Retention

We keep information for as long as reasonably necessary to provide Redbean, maintain your account, operate app features, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, and improve our services.

In general:

  • account information is retained while your account is active;
  • user-generated content is retained until you delete it, unpublish it, or delete your account, unless we need to retain it for legal, safety, fraud-prevention, or compliance reasons;
  • purchase and subscription records may be retained as required for accounting, tax, fraud prevention, platform compliance, and legal purposes;
  • support communications may be retained for customer support, quality, legal, and operational purposes;
  • logs, analytics, crash reports, and diagnostic data are retained for a limited period based on operational, security, and product needs;
  • backup copies may persist for a limited time before being deleted or overwritten.

9. Account Deletion and Data Deletion

If you have a Redbean account, you can request deletion of your account and associated data by using the account deletion feature in the app or by contacting us.

Contact: help@redbean.ai

When your account is deleted, we will delete or anonymize personal information associated with your account unless we are required or permitted to retain certain information for legal, security, fraud-prevention, billing, tax, accounting, dispute-resolution, or compliance purposes.

Deleting your Redbean account may not automatically cancel an active subscription purchased through Apple App Store or Google Play. You should manage or cancel your subscription through your Apple App Store or Google Play account.

10. Your Choices and Rights

Depending on your location, you may have rights to:

  • access personal information we hold about you;
  • request correction of inaccurate information;
  • request deletion of your information;
  • object to or restrict certain processing;
  • request a copy of your information;
  • withdraw consent where processing is based on consent.

To make a request, contact us at help@redbean.ai. We may need to verify your identity before fulfilling certain requests.

You can also manage certain permissions, such as camera, photo library, and notifications, through your device settings.

11. Children’s Privacy

If you are under the age of majority in your country, you should use Redbean only with permission from a parent or legal guardian.

We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to us without appropriate consent, please contact us at help@redbean.ai and we will take appropriate steps.

12. Security

We use reasonable technical and organizational measures designed to protect information. However, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security.

13. International Processing

We may process and store information in countries other than your country of residence. These countries may have data protection laws that differ from those in your country.

Where required, we use appropriate safeguards for international transfers of personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may notify you by posting the updated policy in the app, on our website, or through other appropriate means.

The updated Privacy Policy will be effective when posted unless otherwise stated.

15. Contact Us

If you have questions or requests about this Privacy Policy, contact us at:

Tinai Pte. Ltd.

1 Robinson Road, AIA Tower #17-00

Singapore, Singapore 048542

Email: help@redbean.ai